Shipping, Refunds & Returns Policy

At Sports & Fitness Supplies, we want every customer to enjoy a reliable shopping experience, from selecting the right sporting equipment to receiving their order and accessing support when needed.

We understand that choosing gym equipment, fitness machines, bicycles and recreational products often involves careful consideration. Our Shipping, Refunds & Returns Policy explains how deliveries are managed, what to do when an order arrives with a problem and how returns, refunds and warranty-related concerns are handled.

We aim to resolve customer concerns fairly and in accordance with Australian Consumer Law (ACL).

1. Shipping & Delivery Information

Sports & Fitness Supplies arranges delivery of eligible orders to serviceable addresses throughout Australia.

Delivery options, shipping costs and estimated timeframes may vary depending on the items purchased, parcel dimensions, product availability, dispatch location and delivery destination.

Our product range includes smaller sporting accessories as well as larger equipment requiring specialised freight arrangements.

Examples include:

• Exercise machines, treadmills and stationary bikes.
• Weight benches, dumbbells, racks and strength-training equipment.
• Bicycles, scooters and related accessories.
• Trampolines and outdoor recreational equipment.
• Sporting goods, protective equipment and training accessories.

Shipping arrangements are determined by the relevant product and delivery requirements.

We aim to provide applicable shipping charges and delivery information before purchase wherever practicable.

2. Order Processing & Dispatch

Once an order has been successfully submitted, it will be reviewed for payment confirmation, product availability and fulfilment requirements.

Processing times may differ depending on product type, stock location and the arrangements required to prepare the order for dispatch.

Smaller products may be suitable for standard parcel delivery, while heavier or oversized equipment may require additional handling or freight coordination.

Orders containing multiple products may occasionally be dispatched separately.

Where this occurs, items may arrive on different dates or through different delivery providers.

If an item cannot be supplied within the agreed timeframe, we will contact the customer to discuss the available options, including an appropriate refund where required.

3. Estimated Delivery Timeframes

Delivery estimates depend on several factors, including location, stock availability, carrier services and the size or weight of the products ordered.

Orders delivered to metropolitan locations may have different transit times from those sent to regional or remote areas.

Bulky items such as treadmills, weightlifting machines, exercise bikes and trampolines may take longer to transport than standard sporting accessories.

Any estimated delivery dates or periods provided during checkout, in order communications or through customer support should be treated as estimates unless a specific timeframe has been agreed.

We make reasonable efforts to meet agreed delivery timeframes and will provide assistance if a shipment is delayed.

Where no particular delivery time has been agreed, orders must still be supplied within a reasonable time as required by applicable Australian law.

4. Shipping Costs & Delivery Locations

Shipping charges may be calculated according to the delivery address, product weight, dimensions and available freight services.

Additional transport requirements may apply to oversized products or destinations with restricted carrier access.

Some remote locations, offshore destinations or difficult-to-access addresses may not be serviceable using standard delivery arrangements.

Where an order cannot be delivered under the originally presented shipping arrangements, we will contact the customer to discuss the options before proceeding with any additional charge.

No additional shipping fee will be charged without the customer’s agreement.

Where an order cannot be fulfilled and an alternative arrangement is not accepted, the customer will receive an appropriate refund.

5. Bulky Fitness Equipment & Freight Deliveries

Certain products require additional consideration because of their size, weight or handling requirements.

These may include:

• Treadmills and motorised exercise equipment.
• Multi-station gym machines and weightlifting racks.
• Large exercise benches and strength-training equipment.
• Trampolines and associated frames.
• Oversized sports or recreational equipment.

Delivery of large items may be subject to carrier access restrictions, unloading requirements and available freight services.

Customers should ensure that delivery addresses and contact information are accurate and that access information is provided where relevant.

Unless expressly included in the purchased service, delivery should not be assumed to include professional assembly, installation, placement within a building or removal of existing equipment.

Any applicable delivery limitations or special requirements should be communicated before purchase or agreed with the customer.

6. Order Tracking & Delivery Updates

Where tracking information is available, customers may receive tracking details after their order has been dispatched.

Tracking services depend on the delivery provider and may not be available for every freight movement.

Customers should allow reasonable time for carrier systems to update after dispatch.

Some orders may consist of multiple parcels, particularly where products contain separate frames, accessories or components.

If tracking information appears incorrect or an order has not arrived within the expected period, please contact our customer support team.

We will make reasonable efforts to investigate the shipment and provide an appropriate update.

7. Delivery Delays, Lost Parcels & Failed Deliveries

Although we aim to provide reliable delivery services, delays may occasionally occur because of transport disruptions, weather conditions, regional access limitations or operational issues.

If a delivery is delayed, we will assist with relevant enquiries and investigate the matter with the delivery provider where appropriate.

If a parcel appears lost or is marked as delivered but cannot be located, customers should contact us with their order information.

We will review available delivery records and work towards a suitable resolution.

Where products are not supplied within an agreed or legally required reasonable timeframe, customers retain their rights to the remedies available under Australian Consumer Law.

Incorrect or incomplete delivery information may cause delays or additional delivery expenses. Any proposed additional charges will be communicated where applicable.

8. Inspecting Your Order Upon Delivery

We recommend inspecting your order soon after delivery, particularly when receiving gym machines, bicycles, trampolines or other products containing multiple components.

Please check:

• Whether the correct product has been delivered.
• Whether the outer packaging shows significant visible damage.
• Whether all expected cartons and components have arrived.
• Whether the product appears damaged or incomplete.
• Whether any supplied accessories or assembly components are missing.

If you identify an issue, please contact our customer support team with your order number and a description of the problem.

Photographs of the product, packaging or damaged components can be helpful when investigating an issue.

Prompt reporting may help us resolve delivery concerns more efficiently, but it does not remove statutory consumer rights where a problem is identified later.

9. Damaged, Faulty or Incorrect Products

If an item arrives damaged, does not function as reasonably expected or differs materially from its description, please contact Sports & Fitness Supplies.

We will assess the issue and explain the next steps.

Examples of concerns may include:

• An exercise machine arriving with damaged components.
• A bicycle containing defective or missing parts.
• A trampoline supplied with an incorrect or incomplete component set.
• An electric scooter with a manufacturing-related fault.
• Sports equipment that is materially different from its advertised description.
• A product that fails to meet applicable consumer guarantees.

Depending on the circumstances, an appropriate remedy may involve repair, replacement, refund or another remedy available under Australian Consumer Law.

Customers should not continue using equipment if a fault may create a safety risk.

10. Australian Consumer Law & Your Rights

Products purchased from Sports & Fitness Supplies are covered by applicable consumer guarantees under Australian Consumer Law.

These rights cannot be excluded by our store policies, manufacturer warranty conditions or statements about sale items.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

Consumers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Consumers are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Applicable consumer guarantees may require products to be:

• Of acceptable quality.
• Reasonably safe and durable.
• Fit for their intended purpose.
• Consistent with advertised descriptions and representations.
• Supplied with the rights and protections required by law.

Remedies depend on the nature of the problem and the applicable legal requirements.

11. Minor Product Problems

A minor problem is generally one that can be repaired within a reasonable time and does not amount to a major failure under Australian Consumer Law.

Examples may include certain repairable manufacturing faults or equipment problems that do not substantially affect the product’s overall purpose or safety.

Where a minor failure occurs, Sports & Fitness Supplies may choose to provide an appropriate remedy, such as:

• Repairing the product at no cost to the consumer.
• Replacing the affected product.
• Providing a refund.

If a repair is not completed within a reasonable time or the issue cannot be remedied as required by law, customers may become entitled to additional remedies.

We will assess each concern according to the nature of the defect and the customer’s applicable consumer rights.

12. Major Product Problems

A major failure may occur when a product:

• Is unsafe.
• Is substantially different from its description or demonstration.
• Has a serious problem, or multiple problems, that would have prevented a reasonable consumer from purchasing it had they known.
• Cannot be used for its normal purpose and cannot readily be repaired within a reasonable time.
• Cannot fulfil a particular purpose made known to the seller and cannot readily be remedied within a reasonable time.

When a product has a major failure under Australian Consumer Law, consumers are generally entitled to choose between a refund and a replacement of the same type.

Alternatively, a customer may choose to keep the product and seek compensation for its reduction in value.

Customers may also have rights to compensation for reasonably foreseeable loss or damage arising from a failure to meet consumer guarantees.

We will not require customers to accept store credit in place of a refund where they are legally entitled to a monetary refund.

13. Change-of-Mind Returns

We understand that customers may occasionally wish to return an item because their preferences or circumstances have changed.

However, Australian Consumer Law does not generally require a retailer to provide a refund or exchange where a customer simply changes their mind.

Change-of-mind situations may include:

• Ordering equipment that is no longer wanted.
• Selecting a size or style that does not suit personal preferences, where the product was accurately described.
• Purchasing an item and later finding a cheaper alternative.
• Deciding that an otherwise suitable and accurately described product is no longer required.

Discretionary change-of-mind return requests may be considered on a case-by-case basis, subject to any applicable published offer and conditions agreed with the customer.

Customers should contact us before arranging a discretionary return.

Where a change-of-mind return is accepted, we will communicate relevant conditions, such as product condition, packaging, return freight and any agreed charges.

These discretionary conditions do not apply where a customer is exercising statutory rights for faulty, unsafe or misdescribed goods.

14. Product-Specific Return Considerations

Some products require additional handling because of their size, intended use or safety characteristics.

Gym Machines & Large Exercise Equipment

Treadmills, weight machines and exercise bikes may require inspection, technical assessment or special freight arrangements when a fault is reported.

Bicycles, Scooters & Hoverboards

Products containing mechanical or electrical components may require appropriate fault assessment. Customers should stop using equipment where a fault may affect safe operation.

Trampolines & Recreational Equipment

Issues involving frames, springs, safety enclosures or other structural components should be reported for appropriate assessment.

Protective Gear & Personal Accessories

Hygiene, product condition and safety characteristics may be relevant when considering a discretionary change-of-mind return.

Discounted & Promotional Products

Products purchased during sales or promotional periods retain the same applicable statutory consumer guarantees as other products.

These considerations do not restrict rights available under Australian Consumer Law.

15. Missing Parts & Assembly-Related Concerns

Some sports and fitness products require home assembly and may be delivered with multiple components or separate cartons.

If your order contains missing, incorrect or defective parts, please contact our team with the product details and relevant component information.

Where available, photos of the parts received and the applicable assembly instructions may help identify the issue.

We will investigate and arrange an appropriate solution in accordance with the customer’s rights.

Damage caused solely by misuse or assembly contrary to clear manufacturer instructions may not be covered by statutory guarantees for manufacturing defects.

However, this does not affect consumer rights arising from defective products, inadequate instructions or other failures to meet applicable guarantees.

Customers should not attempt to operate equipment that appears structurally unsafe or incomplete.

16. Returns & Refund Request Process

If you experience an issue with an order, we recommend following the process below.

Step 1 – Contact Our Team

Visit our Contact Us page and provide your order number, contact information and a brief explanation of the issue.

Step 2 – Provide Relevant Details

Explain the product concern and include photographs, videos or component details where reasonably available and helpful.

Step 3 – Assessment & Guidance

Our team will review the information, request any necessary clarification and provide suitable guidance regarding inspection, repair, replacement or return arrangements.

Step 4 – Return Arrangements

Where an item needs to be returned, we will explain the applicable delivery or collection arrangements.

Step 5 – Resolution

Once the relevant information has been assessed, we will provide the remedy required by Australian Consumer Law or any additional remedy agreed with the customer.

We recommend contacting our team before returning equipment, particularly bulky products, so appropriate transport arrangements can be made.

This process is intended to simplify resolution and does not impose additional restrictions on statutory consumer rights.

17. Return Shipping Costs

Responsibility for return transport costs depends on the reason for the return and the customer’s applicable legal rights.

Faulty or Non-Compliant Products

Where a product is confirmed to have a problem covered by Australian Consumer Law, reasonable return expenses will be reimbursed where required.

For products that cannot reasonably be returned because they are particularly large, heavy or difficult to transport, we will arrange collection or cover the relevant transport costs as required by law.

Discretionary Change-of-Mind Returns

Where we agree to a change-of-mind return, the customer may be responsible for return freight or other clearly disclosed and agreed expenses.

Incorrect or Damaged Deliveries

Where an incorrect product has been supplied or a product arrives damaged, return arrangements will be assessed according to the circumstances and applicable consumer rights.

Customers should contact our team before arranging expensive freight transportation, especially for large gym machines and recreational equipment.

18. Refund Processing

When a refund is due, we aim to process it promptly after the relevant entitlement has been established.

Refunds will ordinarily be provided through the original payment method unless the customer agrees to another lawful arrangement.

The time taken for funds to appear in an account may depend on the payment provider or financial institution.

Where a customer is entitled to a full refund under Australian Consumer Law, we will not make deductions for ordinary use of the product or impose unauthorised restocking charges.

Discretionary refunds, where offered, will be handled according to the conditions agreed with the customer and applicable law.

If you believe an approved refund has not been received, please contact our support team so we can investigate.

19. Warranty Claims & Manufacturer Support

Certain products may include additional warranties provided by manufacturers, suppliers or distributors.

These warranties may cover particular defects, components or periods and may contain product-specific conditions.

Manufacturer warranties operate in addition to statutory consumer guarantees and do not replace them.

A product may remain covered by Australian Consumer Law even after a manufacturer’s written warranty has expired.

If equipment develops a problem, customers may contact Sports & Fitness Supplies directly for assistance.

We will not require customers to resolve an applicable statutory consumer guarantee claim solely with the manufacturer.

For equipment involving motors, batteries, electronic controls or specialist components, technical assessment may be necessary to identify the problem and determine an appropriate remedy.

20. When Refunds or Returns May Not Be Required

Certain circumstances may not give rise to a statutory entitlement to a refund, replacement or repair.

Examples may include situations where:

• A customer simply changes their mind and no discretionary return arrangement applies.
• A product is damaged solely because of misuse or accidental damage after delivery.
• Normal wear and tear is consistent with the product’s age, use and reasonable expected durability.
• A customer knowingly purchased an item after being specifically informed of a particular defect, and the claim relates solely to that disclosed defect.
• Damage results solely from use contrary to clear and adequate instructions, rather than from a failure to meet a consumer guarantee.

Each situation will be considered on its facts.

Nothing in this section limits remedies available for manufacturing defects, unsafe products, inaccurate descriptions or other failures covered by Australian Consumer Law.

21. Order Cancellations & Unavailable Products

If you wish to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to assist before dispatch, although changes may not always be possible once fulfilment has progressed.

Where an order has already been dispatched, any discretionary cancellation arrangements will depend on the circumstances and applicable policy conditions.

If a product becomes unavailable, we will contact you to discuss reasonable options, such as an alternative product, an agreed revised delivery arrangement or a refund.

Where we cannot fulfil an order and the customer does not agree to an alternative, any payment for the unfulfilled order will be refunded as required by law.

22. Customer Support & Dispute Resolution

Our aim is to address delivery concerns, product faults, missing components and refund enquiries in a fair and practical manner.

If you are dissatisfied with a proposed outcome, please contact our team and explain your concerns.

We will review the available information and make reasonable efforts to resolve the matter.

Customers retain the right to seek assistance from relevant consumer protection authorities or pursue other remedies available under Australian law.

For more information about consumer rights, please visit the Australian Competition and Consumer Commission.

23. Changes to This Policy

Sports & Fitness Supplies may update this Shipping, Refunds & Returns Policy to reflect changes in shipping arrangements, business operations or applicable legal requirements.

Updates will be published on this page.

Policy changes will not remove statutory rights or retrospectively alter rights arising from accepted orders contrary to applicable law.

We encourage customers to review this policy when placing an order.

24. Contact Us

For questions about shipping, deliveries, damaged products, warranty issues, returns or refunds, please contact our customer support team.

Sports & Fitness Supplies

Website: https://sportsandfitnesssupplies.com.au/

Address: 391 Newman Rd, Geebung QLD 4034, Australia

Customer Support: Contact Us

Please include your order number and relevant product information when submitting an enquiry.

We are committed to helping customers resolve order concerns while respecting their rights under Australian Consumer Law.